Privacy Policy

1. Introduction

HonchPro ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy applies to all visitors, users, and customers of our custom sportswear manufacturing services and website ("Service").

2. Data Controller Information

3. Personal Data We Collect

3.1 Information You Provide Directly

When you submit an inquiry through our contact form, we collect:

• Name (First & Last): To address you personally and process your request.
  Legal Basis: Legitimate Interest (customer service)
• Email Address: To send you the requested information, quotes, and follow-up marketing communications (with consent).
  Legal Basis: Consent (for marketing), Performance of Contract (for quotes)
• Phone Number / WhatsApp: To contact you regarding your inquiry via phone or messaging app.
  Legal Basis: Legitimate Interest (customer service)
• Company Name: To understand your business context and provide relevant solutions.
  Legal Basis: Legitimate Interest (business relationship)
• Project Details (Message): To understand your specific requirements and provide accurate quotes.
  Legal Basis: Performance of Contract
• Product Category Interest: To tailor our response to your specific needs.
  Legal Basis: Legitimate Interest (personalization)

3.2 Information Collected Automatically

• IP Address: To analyze geographic traffic distribution, prevent fraudulent submissions, and maintain server security.
  Legal Basis: Legitimate Interest (security & fraud prevention)
• Browser Information (User-Agent): To optimize website display across different browsers and devices.
  Legal Basis: Legitimate Interest (technical functionality)
• Cookies & Tracking Technologies: To analyze user behavior, improve website functionality, and deliver targeted advertising (with consent).
  Legal Basis: Consent (for non-essential cookies)

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide custom quotes
• To communicate with you about our services and products
• To send marketing communications (only with your consent)
• To improve our website functionality and user experience
• To analyze website traffic and user behavior patterns
• To comply with legal obligations and prevent fraud

5. Third-Party Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our business:

International Data Transfers: When we share data with service providers located outside the EU/UK, we rely on EU Commission-approved Standard Contractual Clauses (SCCs) as a safeguard mechanism to ensure your data remains protected.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:

• Marketing Data: We retain data from marketing forms for 24 months after your last meaningful interaction with us or until you unsubscribe.
• Server Logs: Technical logs (IP addresses, etc.) are retained for 90 days for security auditing purposes.
• Business Records: Transaction records and communication history may be retained longer to comply with legal obligations (e.g., tax laws).

7. Your Rights (GDPR & Data Protection)

If you are located in the European Union, UK, or other regions with data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

How to Exercise Your Rights: Send an email to privacy@honchpro.com with your request. We will respond within 30 days.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Sensitive Personal Information: We do not intentionally collect sensitive personal information such as precise geolocation, racial/ethnic origin, or health data.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@honchpro.com.

10. Data Security

We implement industry-standard security measures to protect your personal data:

• SSL/TLS encryption for all data transmissions
• Access-restricted secure servers for data storage
• Regular security assessments and vulnerability testing
• Employee training on data protection best practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: